Is There a Fee to Update the Passenger Name on Silver Airways?

Booking air travel should be straightforward but a tiny typo in your name can steer you into a major headache. Misspell your name on a ticket and you may face boarding denials, identity mismatches with TSA, or even a ticket you can’t use. Naturally, travelers wonder: does Silver Airways charge a fee to correct names? Are there exceptions? What’s the process like?

In this detailed article, I’ll Walk you through:

1. Silver Airways’ current operational status and how that affects name changes
2. What their name-correction policy was when they were still flying
3. Typical fee structures and conditions for name corrections
4. Applicable documentation and process for fixing names
5. Industry context how other airlines handle this
6. Practical guidance for customers now stranded with Silver Airways bookings
7. Tips to avoid name-related issues in future bookings

Let’s get started.

 

1. Silver Airways Has Ceased Operations—What That Means

First, and most importantly: Silver Airways is no longer operating flights. On June 11, 2025, the airline officially halted all services after a failed restructuring effort amid bankruptcy proceedings. They publicly advised customers not to go to the airport, and instructed that credit-card purchases should be refunded through your card issuer or booking agency.

What this means:

• There is no functional Silver Airways reservation system to request name corrections anymore.
• The airline’s past name-update policies, while informative, are now moot in practice.
• If you have a ticket or ticket number, your only actual recourse is to pursue a refund through the bank or travel agent not the airline.

 

2. What Was Silver Airways’ Name-Correction Policy When Operating?

When the airline was active, their policy aligned broadly with standard industry practice: small fixes were allowed under certain circumstances, but full transfers weren’t.

Allowed:

• Minor spelling corrections (typos, missing letters, transposed characters)
• Reordering of first/last name
• Nickname → legal name changes (e.g., “Ben” → “Benjamin”) for consistency with government ID
• Adding/removing middle name or initial

These were considered acceptable “corrections” so long as they didn’t change the identity of the traveler.

Not Allowed:

• Full ticket transfers to another person (e.g., “Jane Smith” to “John Smith”)
• Any change that made the passenger effectively a different individual

A consumer help page confirms that Silver did allow small edits or name corrections, but did not permit complete switches unless your ticket was refundable or you canceled and rebooked

A dedicated policy summary from Travelouts further states:

• Minor spelling fixes were allowed for a $50 fee per ticket
• Name changes were permitted up to 2 hours before flight for a $50 fee
• Corrections required matching a government-issued ID and supporting documents (e.g., for marriage/divorce)
• Basic economy fare classes might restrict name changes
• Refundable fares offered more flexibility

These procedures fit industry norms. While Silver no longer operates, this still gives a clear picture of what they used to do.

 

3. Typical Fees for Name Corrections with Silver Airways

The most frequently asked question: Was there a fee? Yes, and here’s what that looked like:

• Minor spelling corrections: approximately $50 per ticket
• Name changes (e.g., legal name changes with documentation): also, typically $50, if within the allowed window
• Timing: Allowed up to 2 hours before flight (as long as the passenger was the same person and ID matched)
• Ticket class matters: Basic economy fares might not allow any corrections; refundable fares were more flexible

Plus, according to a general customer-support article, Silver advised that making name corrections within 24 hours of booking helped avoid extra surcharges.

So, in short: yes, typically a $50 fee applied, though acting fast might have helped reduce or avoid it.

 

4. Process & Documentation for Name Corrections

If Silver Airways had still been flying, here’s how the name correction process likely worked:

1. Identify the error quickly, especially within a 24-hour grace window.
2. Contact Silver Airways customer service, preferably via phone or online “Manage Booking.”
3. Provide the confirmation/PNR, details of the needed correction, and identify your fare class.
4. Submit documentation, if needed:
   • Valid government ID
   • Marriage certificate, divorce decree, court order for legal name changes
5. Pay the fee (typically $50).
6. Receive an updated ticket with the corrected name.
7. Ensure the ticket matches your ID exactly when checking in.

If you had a refundable fare or made the correction within 24 hours, the fee might have been waived or reduced

 

5. Industry Comparison: How Other Airlines Handle Name Corrections

Silver’s $50 fee and policy were in line with industry norms. For context:

• Major U.S. airlines (Delta, American, United) allow minor corrections for free or low cost, but full transfers are never allowed.
• Low-cost carriers often charge between $50–$100 for corrections, especially outside of a 24-hour window.
• European carriers like Ryanair, easyJet, and Vueling typically charge £60–£115 for full name changes, while allowing up to 3-character typo corrections for free within limited timeframes.

Silver’s flat $50 approach was simple and competitive though only meaningful when the airline was still flying.

 

6. What to Do Now: If You Have a Silver Airways Ticket

With Silver Airways defunct, here’s what you should do, even though name corrections are impossible now:

1. Do not attempt to travel on Silver Airways. Their shutdown was abrupt and total. They specifically asked customers not to go to the airport.
2. Seek a refund right away:
   • If you paid via credit card, contact your card issuer to initiate a chargeback or refund request.
   • If booked through a travel agent or third-party site, reach out to them directly.
3. Document everything: confirmation emails, proof of payment, screenshots of the airline’s shutdown notice.
4. If you had travel insurance, file a claim airline insolvency is often covered.
5. Consider lodging a consumer complaint through the Department of Transportation or local consumer protection agencies if you’re being denied a valid refund.

Silver’s abrupt collapse is covered by multiple aviation news sources and consumer sites; these can be useful if you need to escalate your claim.

 

7. Tips for Avoiding Name Correction Issues in Future Bookings

To avoid a similar situation, here’s some advice:

• Always enter your full legal name exactly as on your official ID no nicknames.
• Double-check details before purchasing, and act immediately if you spot an error.
• Book with a credit card that offers strong purchase protection.
• Prefer refundable fares or add travel insurance, especially if you anticipate name changes (e.g., due to marriage).
• Save all booking documentation and take screenshots during every step.
• Know your airline’s policy some are more lenient than others.

 

8. Final Thoughts

To recap:

• Is there a fee to update the passenger’s name on Silver Airways?
  • Yes, typically $50 per ticket when operating and acting early could reduce or waive fees.
  • Allowed for minor corrections and legal name updates but not transfers.
  • Basic economy fares may have had more restrictions.
• But now…
  • Silver Airways no longer operates as of June 11, 2025.
  • All flights have been canceled, and name corrections are impossible because the airline can’t process them.
  • Your only path forward is refund via your payment method or booking agent.

Though the airline’s policy history now serves more as travel-planning context, knowing how these rules typically work can help you navigate similar issues with other carriers.

If you’d like, I can now craft “refund request” email templates either for your credit card issuer or the travel site you booked with to streamline your process. Just let me know!