If you booked an Avelo Airlines flight and realized the name on your reservation isn’t quite right, you’re not alone. Spelling slip-ups happen. The key question is what kind of change Avelo actually allows: Is it possible to correct a name? Can you transfer your ticket to a different person? This guide explains Avelo’s rules in plain English, along with practical steps, timelines, documents you may need, and tips to avoid fees or last-minute stress.
Short answer
- Ticket transfers to another person: Not allowed. Avelo reservations are explicitly nontransferable you can’t put an Avelo ticket in someone else’s name.
- Name “changes” vs. corrections: Avelo allows only name corrections (e.g., fixing a typo so the name matches your government ID). For these, you must contact Avelo Customer Support. Full name swaps to a different traveler aren’t permitted.
Understanding Avelo’s policy
1) Nontransferable tickets
Avelo’s Contract of Carriage the legal document that governs travel states that reservations are nontransferable. That means the reservation must remain in the same passenger’s name from purchase through travel. If someone else needs the seat, the proper route is to cancel (subject to fare rules) and have that person book their own ticket.
2) Corrections are okay; substitutions are not
Avelo’s help pages make a clear distinction between corrections and changes. The airline specifically says “Only name corrections (such as misspellings) are allowed” and directs customers to call the Customer Support Center for assistance. In other words, if your reservation says “Jhon” and your ID says “John,” Avelo can help fix that. But you cannot turn “John Smith” into “Jane Smith.”
What counts as a “name correction”?
While Avelo doesn’t publish an exhaustive list of acceptable correction types, industry practice and Avelo’s phrasing (“such as misspellings”) suggest the following typically qualify:
- Fixing a simple typo (e.g., “Jonh” → “John”).
- Correcting transposed letters (“Maira” → “Maria”).
- Adjusting spacing or punctuation (e.g., adding/removing a hyphen).
- Adding a missing middle initial if it appears on your ID (or removing an extra one).
- Standardizing diacritics (e.g., adding an accent mark to match the ID).
When the issue is more than a typographical tweak say, a change from a maiden to a married name you may still be able to align the ticket with your legal name if you provide proper documents (see below). That is still a correction for the same traveler, not a transfer to a new traveler.
Always have your government-issued photo ID handy when you call Avelo. If your ID has been updated (e.g., after a legal name change), be prepared to show supporting documents.
When a correction may require documentation
For legal name changes (marriage, divorce, court-ordered changes), airlines commonly request proof. While Avelo’s site doesn’t list a public, fixed checklist, you’ll be on solid ground if you’re ready with:
- Marriage certificate or divorce decree.
- Court order documenting the name change.
- Updated government ID (or proof that the update is in process).
Because Avelo handles corrections via their Customer Support Center, the agent will tell you exactly what’s needed for your case and how to submit it securely.
How to request a name correction with Avelo
- Gather your information:
- Avelo confirmation number.
- Full name as it appears on your government ID.
- A clear description of what needs to be corrected (e.g., “first name spelling”).
- Any supporting documents for legal name changes (if applicable).
- Contact Avelo Customer Support:
Use Avelo’s official “Manage Your Trip” help page to confirm the process and reach their Customer Support Center. The site explicitly instructs customers to call for name corrections. - Be concise and precise:
Explain that you’re requesting a name correction (not a transfer) so the name matches your ID. Provide the exact corrected spelling. - Confirm the correction:
Ask the agent to read back the corrected name and send a new confirmation email. Log in to your Avelo account or the Manage Trip page to verify the fix appears on your reservation. - Re-check before travel:
Before online check-in opens, confirm the name still displays correctly. That way, you’ll have time to follow up if something looks off.
Fees and timing: what to expect
- Published fee schedule: Avelo’s website does not publish a specific fee for name corrections. Because the process is agent-assisted, the cost (if any) is determined case-by-case by Customer Support and may depend on your itinerary and the nature of the correction. The official guidance is simply to call for help.
- Change/cancel policy context: Separate from name corrections, Avelo’s change/cancel rules can influence your options if a correction isn’t possible.
- For reservations booked on/after March 6, 2025 at 9:00 pm CT, Avelo introduced AveloFlex, which eliminates change/cancel fees if you purchased that option. If you didn’t buy AveloFlex, changes/cancels are still allowed but may be subject to conditions; always check the current policy page for your booking date.
- If you make flight changes by phone instead of online, Avelo notes a $25 per-customer phone service fee that’s for flight changes generally, not specifically for name corrections, but it’s a good reminder that handling things online (when possible) can save money. Name corrections, however, require contacting support.
- 24-hour rule (bookings made at least a week before departure):
Avelo’s Contract of Carriage confirms a 24-hour cancel-for-full-refund window if you booked at least one week before departure. If you catch a serious name issue immediately, this rule can offer an “exit ramp”: cancel within 24 hours and rebook cleanly with the correct name. - When to act:
Don’t wait. Correction requests are smoother well before check-in. If you’re close to departure, the same rules apply, but you’ll have less wiggle room if additional steps or documents are needed.
Real-world scenarios
Scenario A: One-letter typo in the first name
Problem: Your ticket says “Alexzander,” your ID says “Alexander.”
Solution: Call Avelo Customer Support and request a name correction to fix the typo. This is exactly what Avelo’s policy contemplates as a permissible correction.
Scenario B: Missing middle initial
Problem: Your ID shows “Ana M. Lopez,” but the ticket reads “Ana Lopez.”
Solution: Ask Avelo to add the middle initial. Minor formatting changes that bring the ticket in line with your ID are typical corrections.
Scenario C: Recently married; ID updated
Problem: You booked as “Taylor Reed,” but you’ve updated your legal name to “Taylor Morgan.”
Solution: Call Avelo and request a correction to reflect the same traveler’s updated legal name. Have your marriage certificate and updated ID ready in case the agent requests them. If time is very tight and the correction can’t be processed in time, consider using the 24-hour cancellation (if you qualify) or work with Avelo on the best available option.
Scenario D: You want to give your ticket to a friend
Problem: You can’t travel; your friend wants your seat.
Solution: Not permitted. Avelo reservations are nontransferable. Your friend must buy their own ticket. You can explore cancellation options and Avelo Travel Funds where applicable, but you can’t rename the reservation to a different traveler.
Frequently asked questions
Can I transfer my Avelo ticket to someone else?
No. Avelo tickets are nontransferable under the Contract of Carriage. You cannot change the passenger to a new person.
Does Avelo allow full name changes?
Avelo allows corrections that make the name match the same traveler’s legal ID. Full name changes that function as a substitution of traveler is not allowed. For edge cases like a legal name update, call Customer Support and be ready with documentation.
Will I pay a fee for a name correction?
Avelo doesn’t publish a fixed fee for name corrections. Because corrections are processed by Customer Support, any cost if applicable will be confirmed by the agent for your specific situation.
How late can I request a correction?
Avelo doesn’t list a hard cutoff, but earlier is always better. If you discover a serious error right after purchase and your flight is at least a week away, you can use the 24-hour free cancellation to rebook with the correct name. Otherwise, call support as soon as possible.
What if my ID and ticket don’t match exactly at the airport?
TSA requires your boarding pass name to match your ID. If you notice a mismatch, do not wait—contact Avelo immediately to correct the ticket before you attempt to check in or clear security. (This general requirement is widely recognized across U.S. airlines and security guidance.)
Best practices to avoid name troubles
- Enter your name exactly as on your government ID when booking—including middle names/initials if they appear on your ID.
- Double-check your confirmation email the same day you book. Catching errors immediately gives you more options (including the 24-hour cancel-and-rebook route if you qualify).
- Use the same name format consistently (e.g., if your ID includes a hyphen or accent, include it).
- Keep legal documents handy if you’ve recently changed your name.
- Call sooner rather than later for any correction—Avelo handles these via Customer Support.
What to do if a correction isn’t possible
Occasionally, a correction request may run into practical limits (e.g., timing, the scope of the change, or fare rules). In that case:
- Ask about cancel/rebook options. Depending on when you booked and whether you purchased options like AveloFlex, you may be able to cancel or change your itinerary with minimal penalties (fare difference may still apply).
- Weigh total costs. Sometimes the cleanest path is to cancel and repurchase the correct name, especially if the fare is still low.
- Keep travel funds in mind. If your cancellation yields Avelo Travel Funds, remember those are tied to the original customer and can’t be transferred.
The bottom line
- Avelo does not allow ticket transfers to another person—reservations are nontransferable.
- Avelo does allow name corrections (e.g., typos) so the ticket matches the same traveler’s ID. These are handled by Customer Support on request.
- If you catch a big error right after booking and your flight is at least a week away, you may be able to use the 24-hour cancellation to rebook cleanly.
- For anything beyond a simple typo like a recent legal name change call support early and be prepared with documentation.
Sources and where to get help
- Avelo “Manage Your Trip” – Name corrections guidance (“Only name corrections (such as misspellings) are allowed. Please contact our Customer Support Center…”). This is Avelo’s own instruction for handling name corrections.
- Avelo Contract of Carriage – Governing rules, including that reservations are nontransferable and details on the 24-hour cancel-for-refund when booked at least a week before departure.
- Avelo “Change your flight” – Context on phone service fees for making changes by calling (applies to general flight changes; name corrections are still handled via support).
- Avelo “Refunds and Avelo Travel Funds” Current overview of change/cancel options, including AveloFlex for bookings on/after March 6, 2025, 9:00 pm CT.